Slack is one of the most widely-used online collaboration tools on the market today. You’ve likely heard of it. Launched in 2013, the cloud-based tool is currently valued at $5.1 billion and has over 6 million daily active users.
Before opening it up to beta users, Slack’s four founders came to a design firm named MetaLab with a prototype. They needed help polishing the design. The firm obliged, creating Slack’s logo, marketing site, and its web and mobile apps in under six weeks.
The firm focused on making the application playful and fun to use, making it feel like “a character in your life,” said Andrew Wilkinson, the founder of MetaLab. According to him, the product remains largely unchanged since his firm handed their designs to the Slack team nearly five years ago.
Without MetaLab’s outsourced touch, the application would likely not be as successful.
The global outsourcing market in 2017 was approximately 88.9 billion US dollars and is on track to reach that same amount in 2018. CEOs in every vertical see the benefits of outsourcing and are working to incorporate it into their business model.
Information technology is an area companies of any size can benefit from outsourcing. To help you decide whether or not outsourced IT support is the right choice for your organization, we’ve come up with a list of 6 ways contracting out your technology needs can help support the growth of your business.
“80% of businesses with fewer than 300 employees would realize significant savings from outsourcing email management alone.” — Gartner
#1: Maximize your investment.
It’s harder for small to midsize businesses to hire and retain a qualified CIO. CIOs with years of experience and multiple certifications will expect to be paid a competitive salary. Plus, you’ll need to hire engineers to help your CIO execute IT projects and handle day-to-day maintenance.
Outsourced IT consulting will give you access to an entire team of strategists and engineers for a fraction of the cost. And it allows you to invest more time and money into improving your core competencies rather than spending valuable resources effectively leveraging IT in your organization.
#2: Receive expert-level guidance.
When you work with an outsourced IT support provider, you have a team of engineers and consultants working to help you strategically achieve success. They’re experienced in standardizing processes, creating detailed documentation, and developing IT strategies that work.
Additionally, MSPs require their engineers to attend continual training and receive additional certifications. In order to remain competitive, they need to ensure their employees are up-to-date on the latest industry standards and IT solutions. Your business will benefit from this continued knowledge and expertise.
“Outsourcing your IT operations has many advantages, from the integration of the latest technology to overall cost savings for your company.” — Forbes
#3: Gain access to innovative technology.
Technology is constantly evolving. And with the continued integration of artificial intelligence into software applications and IoT, new solutions will continue to hit the marketplace. Leveraging the right innovative IT solutions gives your business a competitive edge and keeps you from falling behind the curve.
MSPs have the pulse on the latest and greatest technology available. They’ll keep you informed about different solutions that will enhance your operations and help grow your business. Plus they’ll be able to help you decide exactly which of these technologies can most effectively improve your bottom line.
#4: Effortless scalability.
An outsourced IT support provider can help you get set up with technology that gives you the flexibility to easily scale up or down as your needs change. An influx of new employees, unexpected growth, or an increase in project acquisition is not a problem. MSPs can easily adjust your storage, infrastructure, and application needs on a per-user or overall business need basis.
Additionally, if your internal IT department is in the midst of a complex solution implementation or infrastructure redesign and needs assistance, you can enlist the help of a professional services provider. You can secure staff and expertise you need to complete projects without having to sign up for a recurring monthly service.
“It makes sense to outsource when you need to hire a specialized skill for a short amount of time.”— Forbes
#5: Minimize your risk.
Making the wrong technology decisions is costly and can lead to incurring technical debt. Amass enough of this debt, and you’ll impede the growth of your organization.
MSPs will help you avoid acquiring technical debt. They’ll take an objective look at your current infrastructure and make informed decisions on how you can best leverage IT solutions to improve your bottom line.
Outsourced IT support will also ensure that your backups are working, continually monitor your network, push out required patches, and manage your inventory. All of these measures help you minimize downtime and maximize productivity.
#6: Strategic future plans.
Whatever your business objectives are, an MSP will help you achieve them. They will work with you to adjust your overall IT strategy and help you align your technology solutions with overall business goals.
The longer you work with an outsourced IT support provider, the more familiar they’ll become with your individual needs, and the more efficiently they can help you achieve success.
“Global technical support outsourcing market is expected to grow at a CAGR of around 8% during 2018-2022.” — Technavio
Outsourced IT support makes a difference.
Regardless of whether or not you have an internal IT department, outsourcing some of your IT needs is sure to benefit your organization. Even if it’s just your day-to-day technology maintenance.
Be sure to have a conversation with potential providers and gain a full understanding of exactly how they can help your company. Putting in the time to find the right fit up front will eliminate potential misunderstandings and frustration down the line.